delivery time is stated within the product catalog/description. Orders
are ONLY despached when the order payment is accepted/cleared.
Where product delivery is delayed and exceeds this stated delivery period
- the customer will be notified.
uses the highest standard of insured courier to deliver products.
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product carries the standard manufacturers warranty, typically this
is a period of 1 year from the original purchase date.
Please keep the original invoice for the order as it is proof of
product warranty - and all packaging as received with the product.
full description of the warranty is always given as part of the catalog
description for the selected item.
also offer a host of extended/on-site warranty options for all our
the product is delivered damaged, you must inform us within 24 hours.
Failure to do so will result in the courier not being liable for goods
damaged in transit. We advise customers to sign for goods 'unchecked'
as a sensible precaution. If consignment packaging looks damaged or
seals are broken then the customer should reject the goods and inform
If a product proves to be defective within 7 days - a full replacement
will be offered.
If for any reason you are not completely satisfied with the product
- Premiergent offers a no-quibble refund guarantee within 7 days of
In any event please
contact us quoting
your order number.
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ONLY uses the latest secure Internet transaction technologies. For
on-line order processing Premiergent uses Worldpay - a world leader
in supplying Internet secure payment technologies.
Worldpay uses industry standard 128-bit encryption to ensure that customer
credit card details are kept secure. All payment transactions are processed
on a secure site using the latest SSL(Secure Socket Layer) technologies.
Customers who use Worldpay in order to pay for goods on-line from Premiergent
can be assured that their financial/personal details will not mis-used in
Customers who need further re-assurance can access the Worldpay web
site at www.worldpay.com
customer complaints can be addressed to firstname.lastname@example.org
When we receive a customer complaint regarding products/customer service
we adhere to the following strict guidelines :
complaints received are acknowledged via email or preferred customer
complaints received are confidential and we aim to resolve and reach
a satisfactory outcome for both parties within 5 working days,
customer will be kept fully informed throughout the complaint processing
monitors our defined complaints procedure and any element of service
and aims to make improvements as required.
offers lifetime technical support on all products purchased from us.
us at email@example.com
- We endeavour to respond to every technical email support request within
2 hours - 7 days a week.
after sales/technical support is available on 0844 8040 196 during our
normal business hours.
All calls charged at UK national rate.
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