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Products and Services









 
 

Customer Help and FAQ Section

If you need help in how to place an order please click here

About us - Premiergent Hi-Tech. Who we are and what we do
Our previous customer testimonials

This page should be read in conjunction with our Terms and Conditions.

If you have a particular query which is not answered in this section then please email Premiergent Customer Support and a customer representative will answer your query asap.

                                                
                                               
                                               
                                                
                                                
                                               
                                               

Payment methods

Premiergent offers a variety of ways for you to pay for your order.

You can either :

  1. Pay for your order on-line using Worldpay's secure payment system. Worldpay accepts all major debit and credit cards. All details are stored on a 128bit encryped secure server,

  2. Pay for your order by cheque. Please make a note of the order number the systems generates and write it on the back of the cheque. All cheques take 3-5 days to clear and any order will only be despatched once this occurs,

  3. Pay for your order by telephone. Just quote the order number to the telesales representative. All major debit and credit cards are accepted,

  4. Fax your order confirmation to us.


Product Delivery

Product delivery time is stated within the product catalog/description. Orders are ONLY despached when the order payment is accepted/cleared. Where product delivery is delayed and exceeds this stated delivery period - the customer will be notified.

Premiergent uses the highest standard of insured courier to deliver products.

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Product Guarantees

Every product carries the standard manufacturers warranty, typically this is a period of 1 year from the original purchase date.

Please keep the original invoice for the order as it is proof of product warranty - and all packaging as received with the product.

A full description of the warranty is always given as part of the catalog description for the selected item.

We also offer a host of extended/on-site warranty options for all our
products.

Returning Products

If the product is delivered damaged, you must inform us within 24 hours. Failure to do so will result in the courier not being liable for goods damaged in transit. We advise customers to sign for goods 'unchecked' as a sensible precaution. If consignment packaging looks damaged or seals are broken then the customer should reject the goods and inform us immediately.

If a product proves to be defective within 7 days - a full replacement will be offered.

If for any reason you are not completely satisfied with the product - Premiergent offers a no-quibble refund guarantee within 7 days of product delivery.

In any event
please contact us quoting your order number.

                                                                                   
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Secure Purchasing

Premiergent ONLY uses the latest secure Internet transaction technologies. For on-line order processing Premiergent uses Worldpay - a world leader in supplying Internet secure payment technologies.

Worldpay uses industry standard 128-bit encryption to ensure that customer credit card details are kept secure. All payment transactions are processed on a secure site using the latest SSL(Secure Socket Layer) technologies.

Customers who use Worldpay in order to pay for goods on-line from Premiergent can be assured that their financial/personal details will not mis-used in any way.

Customers who need further re-assurance can access the Worldpay web site at www.worldpay.com


Customer Care

Any customer complaints can be addressed to complaints@premiergent.co.uk

When we receive a customer complaint regarding products/customer service we adhere to the following strict guidelines :

  1. All complaints received are acknowledged via email or preferred customer contact method,

  2. All complaints received are confidential and we aim to resolve and reach a satisfactory outcome for both parties within 5 working days,

  3. The customer will be kept fully informed throughout the complaint processing period,

  4. Premiergent monitors our defined complaints procedure and any element of service and aims to make improvements as required.

Technical support

Premiergent offers lifetime technical support on all products purchased from us.

Email us at technical@premiergent.co.uk - We endeavour to respond to every technical email support request within 2 hours - 7 days a week.

Also after sales/technical support is available on 0844 8040 196 during our normal business hours.

All calls charged at UK national rate.

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